A dedicated server as its name suggests is just one server reserved for your business. Dedicated servers are not as expensive as they once were and can make economic sense if you want your business to have its own server platform and not have to worry about other businesses on a shared server impacting your online business if they have problems.
The speed and the expertise of our support team are legendary. They provide onboarding help, free website transfer and ongoing assistance at any time. No wonder, we consistently achieve nearly 100% customer satisfaction rates.
The company didn’t earn a 5 rating primarily because it doesn’t offer the consumer-level services provided by other hosting providers that reach a broader market. It also lost points because the sales chat agent couldn’t tell us whether or not a money-back guarantee was available. That said, if you’re serious about your web presence, and know and appreciate what co-lo means, Colocation America should be one of your first stops on your journey to hosting your servers or renting dedicated machines. The company also offers 24-7 phone support.
The company offers both Windows- and Linux-based plans for those with more technical requirements, 24-7 phone support, a free site migration service, SSH access for geek-level access, and a solid 30-day money-back guarantee.
For example, you may certainly contact your host at any time, but when are they available to respond to your questions and concerns? How long will it take for someone to get back to you? Will there be someone to help you if your mission-critical website goes down at 3:00 in the morning? What language(s) do your host providers speak? Support in Malagasy is probably essential if you live and work in Madagascar, but fairly useless if you are in North America.
They should have 24/7 support service, either via phone or live chat. If the website for your company in Syracuse, New York is running slowly — or down completely — you don’t want to have to wait for business hours in California before being able to resolve the issue.
It is important to remember that when you sign up with a web hosting company, you are not just purchasing a set of technologies. You are also entering into a business relationship. There are many non-tech reasons why you might choose one host over another. You need to be able to trust your hosting company. This is where customer reviews can be very useful.
Many services offer so-called unlimited or unmetered service for whatever amount of bandwidth, disk storage and sites you use. It’s important to understand that most terms of service actually do limit the definition of “unlimited” to what’s considered reasonable use. The bottom line is simple: if you’re building a pretty basic web site, unlimited means you don’t need to worry. But if you’re trying to do something excessive (or illegal, immoral or fattening), the fine print in the terms of service will trigger, and you’ll either be asked to spend more or go elsewhere.
Please note: Most hosting companies have Terms Of Service limiting hosting of illegal and/or potentialy offending contents, including “warez”, copyright violations and adult hosting. If you are unsure, please make sure to read the TOS before signing up.
Hopefully, your website will run perfectly and you’ll never have to contact customer support to figure out why Chrome users can’t see the bottom half of your website, or why your customers are suddenly getting error messages upon checkout. But in the good chance that you’ll need to make a call, send an email, or open the live chat, we wanted to make sure that the on the other end would be friendly, patient, and helpful.